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We'd love to hear how you're enjoying your experience, so don't be shy! Write, ring, follow, or connect with us for ShoeBuying assistance, questions, comments, style inspiration, fit tips, or simply to share your #shoelove.

CUSTOMER SERVICE's website is always open – with 24/7 online ordering – and you can always email us anytime. Prefer to speak to a customer service member? Just give us a call.

Phone Hours:

  • Monday – Friday, 8:00 AM – Midnight, Eastern Time
  • Saturday & Sunday, 8:00 AM – 11:00 PM, Eastern Time

U.S. Toll-Free Calls: 1-888-200-8414

International Calls: +1 617-451-2880



Address:, Inc.
One Constitution Wharf, Suite 200
Charlestown, MA 02129-2025


Alex Proelss
VP, Brand Marketing & Creative