Shopping at shoes.com is risk-free. We guarantee your satisfaction by offering the following benefits on every purchase:
UPS Standard Ground Service is free to shoes.com customers, anywhere in the United States. Allow 3-10 business days for receipt within the United States when you order with free UPS Standard Ground Service.
Free Shipping offer does not apply on shipments outside of the United States.
Express Shipping offer does not apply on shipments outside of the United States. For information on international shipping, click here.
Exchanges are FREE for all U.S. orders and we hope you'll fall in love the second time around, whether that means finding the right size, width, color, style, or a completely different product. Choose from over one million – including shoes, clothing, bags, and accessories – from our vast selection of brands. We'll give you a prepaid return-shipping label once you select a replacement item - it's easy!
Returns are simple, too. If you choose to return a U.S. order for a refund, we'll give you a prepaid return-shipping label and a refund for the amount you paid for the returning item, minus a $6.95 restocking fee per item. Unfortunately, we cannot reimburse for shipping fees like express or international shipping added to your original order.
For complete details on our policies, visit...
If you find a product for a lower price on another website, we will refund you 100% of the difference between the lower price and shoes.com price. We'll even refund the difference if we lower the price at shoes.com!
To receive your refund:
To protect the integrity of this program, Shoebuy.com, Inc., the entity that owns and operates shoes.com, reserves the right to ascertain the legitimacy of any online retailer whose website is referenced in a Price Match request using commonly accepted criteria.