Customer Service: Gift Certificates
 

Not sure which shoes they will want most? Buy the gift that lets them shop.

Give a Shoes.com Gift Certificate.

You choose the amount and the date you would like the Gift Certificate delivered...
and they get the shoes they are looking for!

Select a link below for more information:

 

Redeem a Gift Certificate

Redeeming your Shoes.com Gift Certificate is easy.
Simply locate your Gift Certificate Code and follow these four steps:

  1. Shop at Shoes.com.

  2. When you are ready to check out, click the "Click Here to Check Out" button in the shopping cart.

  3. Select "Gift Certificate" as your payment option and enter your Gift Certificate Code.

  4. The amount of the Gift Certificate will be deducted from your order. If the amount of your order is more than the amount of the Gift Certificate, you will be given the option to pay for the balance with your credit card or with another Shoes.com Gift Certificate. If the amount of your order is less than the amount of the Gift Certificate, the amount of your order will be deducted from your Gift Certificate balance.
Back to Top   |   Back to Homepage

 

Check Gift Certificate Balance

Simply enter your Gift Certificate Code below and click "Check Balance" to find out what balance remains on your Gift Certificate.

     Gift Certificate Code:     


Back to Top   |   Back to Homepage

 

Frequently Asked Questions

RECIPIENTS (PEOPLE WHO RECEIVED A GIFT CERTIFICATE)

My Shoes.com Gift Certificate isn't working. What should I do?

If you are unable to use the Gift Certificate or you experience an error while trying to use it, contact Shoes.com Customer Service by phone toll free at 1-888-200-8414 or by email at service@shoes.com. Please have the following information on hand so we may better assist you.

  • Gift Certificate Code

  • Recipient's Email Address. This is the email address to which the Gift Certificate was originally sent.

  • Name of person that purchased the Gift Certificate for you.

When does my Gift Certificate expire?

Your Gift Certificate is good for 7 years from the original issue date.

What if I lose my Gift Certificate Code?

Shoes.com Customer Service will email a copy of the Gift Certificate to the email address where it was originally sent. Simply contact Shoes.com Customer Service by phone toll free at 1-888-200-8414 or by email at service@shoes.com. If by email, please provide your full name and the email address to which the Gift Certificate was originally sent.

Can I use a Gift Certificate to pay for an international order?

No. Currently Gift Certificates may only be used to pay for orders that will be shipped to a U.S. mailing address.

Do I have to use the full amount of the Gift Certificate now?

No. You may choose to use part of your Gift Certificate now and save part of it for later. To find out what amount is left on your Gift Certificate, click on Check Gift Certificate Balance and log in using your Gift Certificate Code. Your Gift Certificate is good for one year from the original issue date.

SENDERS (PEOPLE WHO PURCHASED A GIFT CERTIFICATE)

When will the Gift Certificate arrive?

If sent via email, your Gift Certificate will appear in the recipient's inbox within 24 hours. When buying a Gift Certificate, you can request that the Gift Certificate be sent on a special date, as well.

Can I send a Gift Certificate in the mail?

Shoes.com does not currently offer mail delivery for Gift Certificates.

Back to Top   |   Back to Homepage

 

Gift Certificate Policies

Below are the terms and conditions for Shoebuy.com, Inc.. Gift Certificates.

  • Gift Certificates can only be redeemed through the Shoes.com website at http://www.shoes.com, toward the purchase of products listed in Shoes.com's online catalogue and sold by Shoes.com. They cannot be redeemed at any other website operated by Shoes.com, its affiliates, or third party merchants accessible from the Shoes.com website.

  • Gift Certificates are not redeemable for cash, are not transferable to orders already placed, and cannot be redeemed for other Gift Certificates.

  • If your purchase exceeds the remaining balance of your Gift Certificate, you will be given the option to pay for the balance with a credit card or with another Gift Certificate Code. If the value of your Gift Certificate exceeds the total cost of the purchase, Shoes.com will hold the remaining balance in your account for a period of up to one (1) year from the Gift Certificate's original issue date.

  • Gift Certificates (and unused portions of Gift Certificates) are valid for one (1) year from date of issue for future purchases under the same Shoes.com Gift Certificate Code.

  • Gift Certificates Codes purchased separately cannot be combined into a single Gift Certificate Code.

  • Shoes.com discounts (including Promotional Codes) cannot be used when purchasing or redeeming Gift Certificates on the Shoes.com website.

  • Shoes.com is not responsible for stolen Gift Certificate Codes. However, you can contact Shoes.com Customer Service at 1-888-200-8414 to have your Gift Certificate Code invalidated. Shoes.com will verify your remaining balance and expiration date and issue you a new Gift Certificate Code accordingly.

Back to Top   |   Back to Homepage

 

Sample Gift Certificate

From: Shoes.com Staff
Sent: Tuesday, December 12, 2006 1:31 PM
To: jennifer@yahoo.com
Subject: RE: You Received A Shoes.com Gift Certificate!

Dear Jennifer,

You received a Shoes.com Gift Certificate. Below are the
details and easy steps for making a purchase. Enjoy shopping
at Shoes.com!

----------------------------------
Gift Certificate Details
----------------------------------

Gift Certificate Amount: $ 100.00
Gift Certificate Code: G064537892911033
Recipient's Email Address: jennifer@yahoo.com
Received From: Dad
Message:
Jennifer, thought you might need some sandals for your holiday cruise! Love, Dad

-------------------------------------------------------
How To Redeem Your Gift Certificate
-------------------------------------------------------

Redeeming your Shoes.com Gift Certificate is easy.
Simply follow these four steps:

  1. Shop at Shoes.com at http://www.shoes.com
  2. In the shopping cart, check the "Check here to use a Gift Certificate" option.
  3. Enter your Gift Certificate Code when prompted during the checkout process. Your "Gift Certificate Code" is provided in the Gift Certificate Details above.
  4. The amount of the Gift Certificate will be deducted from your order. If your purchase exceeds the amount of the Gift Certificate, you will be given the option to pay for the balance with your credit card or with another Shoes.com Gift Certificate.
To learn more about Shoes.com Gift Certificates, just click
on the link below, or simply copy and paste the Web address
into your browser address window and hit Enter.
http://www.shoes.com/gc/index.jsp

If you have any questions, please feel free to call
Shoes.com's live toll free Customer Service at
1-888-200-8414.

Sincerely,

The Shoes.com Staff
http://www.shoes.com

Back to Top   |   Back to Homepage