Been a customer of online shoes for years never had a problem, ordered these boots and they came from shoes.com??? Were these boots pulled from a dumpster? Left boot: huge dent on top foot, large wrinkle in center, black stains on heel. Right boot: multiple wrinkles on left side, 3 inch scratch on right side across the flower pattern, heel boot pad not flush, color on heel was not flush to bottom of leather, inside lining had tear. Ticked off, had to print off label and drive to ups to return. Don't waste my time sending garbage boots, go sell these at the Outlet Mall "final sale" bin for $20 because that's all they're worth.