Just received these boots in the black/gray combo and have the black/red combo on order. Due to input from another website that said they run a little bit long, I ordered a size 40 and they fit perfectly. (Note: I always wear a size 41 in Naots, and have a size 9.5 narrow-to-medium foot.) So they do run a bit long, but fit me perfectly -- I think they're a bit narrow as well. I plan on wearing them with no socks or just light weight socks so they're fine. The heel is about 1" -- no more than that. They're somewhat padded and have the usual removable cork insole with arch support. Love it!! I love the shimmery gray suede like leather coupled with the black (tho I wish it were a charcoal color . . .). I'll wear them ALL the time with jeans. They'd go with skirts too. Stylish, fashionable, well made and gorgeous. Can't get much better than that! Thx. Naot.