Shoes looked exactly as shown. They are also predictable comfort level for a flat sandal. I had for a week. I only wore them around house to get used to ankle strap. Then while showing a friend my new sandal noticed a stone was missing. I called online shoes the next day. I was on hold for a very short time (answering service voice and scripting was entertaining). Costumer service rep was really apologic. She took care of problem , express shipped me new shoes and emailed me free postage label for defective pair!