The service from onlineshoes.com is fantastic-super fast; well packaged, and product as described. This boot is the best-right out of the box it was such a pleasure to wear. my right ankle is broken and swollen even after 20 years but purchasing these lace boots took care of the problem of one ankle swollen and the other not. there is a gel foot platform, and unlike other boots does really not require to be broken in. I wore them all day today with great comfort and no problems. note-my shoes ize is 10.5 but I ordered 1/2 size smaller and it fit perfect with no problems. wonderful boots-am not going to order anything else-ever, for horse riding and stable chores.