This privacy statement discloses the privacy practices for the websites of Brown Shoe Company, Inc., which include but are not limited to the websites of Naturalizer, LifeStride, Franco Sarto, Dr. Scholl’s, Via Spiga, Carlos by Carlos Santana, and Shoes.com. This policy has been updated as of 4/14/2008.
Brown Shoe Company, Inc. is the sole owner of the information collected on this site. This information will not be shared with, sold or rented to others in ways different from what is disclosed in this statement.
This privacy statement will notify you of:
- The information collected from you through the website
- How the information is used
- With whom the information may be shared
- How you can correct any inaccuracies in the information
Information Collection and Use
Information is collected from users at several different points on this website, including registration and order forms. We may use this information in the following ways:
When you provide your information to one of Brown Shoe Company, Inc.’s websites, we may share that information with one or more of our other websites.
In order to streamline your shopping experience, we recommend that you complete our registration form. During registration you are required to give personal contact information (such as name and email address). By registering your account information, you are able to take advantage of special offers and e-mails about new promotions, fashion trends, site and service announcement updates, etc. It is also more convenient for a registered customer to make purchases online. We do not share your registration information with outside parties.
On the order form, you must provide contact information (such as name, billing address and shipping address) and financial information (such as credit card number and expiration date). We use this information for billing purposes and to fill customer orders. If we have trouble processing an order, we will use this contact information to get in touch with you.
If you elect to refer a friend to our website, we ask you for your name and email address and your friend's name and email address. We will automatically send the friend an email inviting him or her to view your selected items on the website. We use this information for the sole purpose of sending this email.
The personal information you provide may be combined with other personally identifiable information (such as demographic information and past purchase information) available from Brown Shoe Company, Inc., records and other sources. This information will be used to make our future marketing efforts more efficient.
From time to time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code and age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. We may share this information with our service providers who perform services such as gathering survey data or facilitating contests on our behalf, but we do not authorize these providers to disclose or use your information for any other purpose.
Out of respect for the privacy of our users, we present the option to not receive information on products, services and special promotions. Please see our Choice and Opt-out statement below.
Choice and Opt-out
Our users are given the opportunity to “opt-out” of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our Customer Account information form has an opt-out mechanism so users who register with us but don’t want any marketing material can keep their email address off our lists. If you no longer wish to receive our promotional materials, you may opt-out of receiving these communications by using the unsubscribe option at the bottom of any email communication you receive or by clicking here
We don't store any personal information in the cookie--it's really just a combination of numbers and letters that uniquely identify your computer. We absolutely don't store any credit card or financial data in the cookie. All real account information and transaction histories are kept in our secure database. When you leave our site, we terminate our interaction with the cookie. The cookie stays on your computer, and you can delete it anytime you'd like, but that means that you'd need to login again and re-enter any preferences you have set.
We use IP addresses to analyze trends, administer the site, track users’ movements and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Information Shared with Third Parties
Shipping, Billing and Other Service Companies
We use outside shipping companies to ship orders and mail catalogs and a credit card processing company to bill users for goods and services. We may partner with other parties from time to time to provide specific services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this website. These providers may collect anonymous information about your visits to our site and your interaction with our products. They may also use information about your visits to this and other websites to target advertisements for goods and services. No personally identifiable information is collected or used in this process.
From time to time, this site may contain links to other websites. We are not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this site.
We reserve the right to disclose information about you when we believe disclosure is appropriate to comply with the law, or if we believe disclosure is necessary to protect the rights, property and interests of Brown Shoe Company, Inc.
Correcting or Updating Personal Information
If your personally identifiable information (such as your zip code) changes, or if you no longer desire our service, we will provide a way for you to correct, update or remove your personal data provided to us. This can be done via email by clicking here
Do Not Track Policy
Some web browsers have a “do not track” feature that lets you tell websites you visit that you do not want to have your online activities tracked. These features are not yet uniform across browsers, so this site is not currently set up to respond to those signals.
Notification of Changes
Shoes.com Customer Service
8300 Maryland Ave.
St. Louis, MO 63105
Contact Us Via Email